Sleep great knowing that Lavish Mattress has a 10 year warranty. Lavish Mattress usually can manage warranties quickly if something goes wrong. If Something goes wrong with your Lavish Mattress within the 10 year warranty we will replace it!
WHAT THE WARRANTY COVERS
Manufacturing defects on the covered product to the original purchaser only.
Excessive body depressions (1 1⁄2 " or more in the center of depression when measured against surrounding area) when rotation and turning of the mattress has been done as called for in this warranty.
Loose or broken springs.
Coils or wires that protrude through fabric..
WHAT THE WARRANTY DOES NOT COVER
Normal body impressions less than 1 1⁄2”. Body impressions up to 1 1⁄2” are normal,and considered not to be a structural defect. They are caused by the natural localized compression of upholstery materials used in the construction of premium bedding. Handles. (meant for positioning, not lifting, see turning instructions)
Covers. (including stains, soiling, loose or pulling threads, tears)
Comfort preference or firmness preference or other sleep comfort issues. Structural damage caused by improper foundation or frame support. Border rods bent during moving or turning.
Replacement of any other pieces of a sleep set unless also defective. Mattress or foundation damage due to abuse.
TERMS AND CONDITIONS
- Warranty is non-transferable. Only the original purchaser may claim warranty
- Mattress Must be clean and free of stains, odors, hair, and mold
- Mattress Must be used on a structurally sound frame or base including platform bed, box spring or adjustable base.
- If you have a warranty claim, we will ask you to send photos of the manufacture defect of your Lavish mattress
This warranty does not apply if the mattress is subjected to obvious abuse or improper care/maintenance such as but not limited to: Stains or soil; burns; inadequate support; upholstery compacting due to insufficient turning; bent border wires. Any stain or soiling on the mattress will void this limited warranty, and therefore Lavish Mattress strongly recommends the use of a proper protective mattress pad.
The remedies provided herein are the exclusive remedies provided under any warranty of these products, express or implied. Lavish Mattress shall not be liable for incidental or consequential damages arising out of the use of these products, and in no event shall its liability exceed the purchase price of the product.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation on the duration of implied warranties may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion of incidental or consequential damages may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
TURNING AND ROTATING
Body impressions are a normal feature of a mattress "breaking-in". This break-in can be accomplished in a even fashion by turning and rotating your new mattress every two weeks for the first 3 months and every two to three months thereafter. Alternate rotation to vary head and foot positions each time you turn the mattress.
Lavish Mattress will make this process as easy as possible. We would love for you to email us at: firstname.lastname@example.org Please email us your name, phone number and copy of your original receipts. Once you have met our return policy conditions and we have received your Lavish Mattress we will issue a full refund to the original credit card used for the purchase. Typically it can take up to 10 days for credit card companies to issue refund back into your account.
All Sales are Final on Pillows, Sheets, Adjustable Power Bases, protectors, and comforters.
If you decide Lavish Mattress is not the mattress for you, Here are a few things we want you to know.
- All returns must be made on the same credit card used for purchase
- We require you to sleep on your mattress for 28 days before making a return
- Your option to return your Lavish mattress ends after 90 days
- We will only issue 1 return per household
- You are required to cover all shipping cost to return your lavish mattress
- Your Mattress must be free of stains, dirt, hair, rips or odors so it can be donated
- We may ask you to send photos of your mattress
- You must purchase a mattress cover at time of purchase to utilize comfort guarantee